FAQ

Frequently Asked Questions (FAQ)

Orders

How can I place an order?

Simply browse our products on Waddle & Co, add your favorite items to the cart, and proceed to checkout.


Can I cancel or change my order?

Orders can usually be changed or canceled within 12 hours after purchase. Please contact us as soon as possible if you need assistance.


How do I know if my order was successful?

You will receive an order confirmation email immediately after completing your purchase.


Shipping

How long does shipping take?

Estimated shipping times:

  • United States: 7–15 business days
  • Canada: 7–15 business days
  • Europe: 7–15 business days
  • International: 10–20 business days

Shipping times may vary depending on location and customs processing.


Do you provide tracking information?

Yes. Once your order ships, you will receive a tracking number by email.


Why is my order delayed?

Shipping delays can happen due to high demand, weather conditions, customs clearance, or carrier issues.

If your order is taking longer than expected, feel free to contact us.


Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for eligible unused items in original condition.


How long do refunds take?

Approved refunds are usually processed within 5–10 business days back to your original payment method.


What if I received a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos of the issue, and we will help resolve it quickly.


Payments

What payment methods do you accept?

We accept major credit/debit cards and other secure payment methods available at checkout.


Is my payment information secure?

Yes. All transactions on Waddle & Co are processed securely through trusted payment providers.


Products

Are your products safe for babies?

We carefully select products designed for babies and parents with quality and comfort in mind.

Adult supervision is always recommended when using baby products.


Will the product look exactly like the photos?

We do our best to display products accurately, but colors and appearance may vary slightly depending on screen settings and lighting.


Contact

How can I contact customer support?

You can contact us anytime at:

Email: support@waddleandco.shop
Website: Waddle & Co

We usually respond within 24–48 business hours.